It is also useful to compare your results to different destinations.Pings the specified host until stopped. Try running it during times when you are and are not experiencing network challenges. It is very important when using traceroute to ensure that you are running it at different times of the day.While traceroute can provide clues about network performance it can equally send troubleshooting in the wrong direction. The goal is to determine what path a packet takes to get to its destination. Shaw technicians or Moderators may ask you to perform a traceroute as a troubleshooting step.Not all the hops shown in the traceroute fall within the Shaw Network, many will be outside of Shaw, that’s OK, it’s how the internet works.If you have your own WiFi device or a third party firewall, it will respond first.The first hop is the first “router” on your network.Here’s a little bit more information on deciphering traceroute. However, if the traceroute ends with multiple “request timed out” responses you may require further troubleshooting. Provided that the following hops do not also time out, this does not indicate a problem with your network. Please be aware that it is normal for a "hop" to sometimes result in a "request timed out" response. If you’re a gamer looking for ways to bring down your lag, traceroute may not tell the whole story. This means that answering the traceroute request may be slightly delayed and not represent the real round trip time. For most high-end routers (this is what the hops actually are) responding to traceroutes is a low priority activity (we prefer routers spend their time forwarding your packets). In most cases, the response times shown in traceroute do not tell us with certainty if any one of the hops is slow. The traceroute command sends the trace three times for each hop and displays the time it takes for the next hop to respond, represented in milliseconds (ms). Each hop displays one of the routers a packet crosses on its way to its destination (in this case ). Understanding the results of a Trace RouteĮach line in the results of your traceroute is referred to as a "hop".
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